Privacy Policy

Last updated: 13 September 2026

Explicit Mathematics Program Pty Ltd (EMP) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, purchase our products, contact us, or otherwise interact with EMP.

Information We Collect

We may collect personal information including:

• your name and contact details;

• email address and telephone number;

• school, organisation or business name;

• billing and delivery addresses;

• information relating to orders, purchases and transactions;

• communications and enquiries you send to us;

• account or portal information where applicable; and

• information automatically collected when you use our website, such as browser, device and website usage information.

When you make a payment, payment information is processed by our payment service providers. EMP does not generally store your complete credit or debit card details.

How We Use Your Information

We may use your personal information to:

• process and fulfil orders;

• arrange delivery of products;

• issue invoices and maintain financial records;

• communicate with you about your order;

• provide customer support;

• establish or administer access to EMP resources and services associated with your purchase;

• maintain records of schools and organisations using EMP;

• respond to enquiries and requests;

• improve our products, website and customer experience;

• send relevant service information and, where permitted, marketing communications;

• prevent fraud, misuse or security incidents; and

• comply with our legal and regulatory obligations.

Shopify and Other Service Providers

Our online store is operated using Shopify.

When you use our online store, personal information may be processed by Shopify and by other service providers that assist EMP in operating our business.

These may include providers involved in:

• website and ecommerce services;

• payment processing;

• warehousing, shipping and delivery;

• accounting and financial administration;

• customer relationship management and customer support;

• email and communications;

• IT, hosting, security and data storage; and

• other services necessary to process and support your order.

We only disclose personal information where reasonably necessary for these purposes or where required or permitted by law.

Some service providers may process or store information outside Australia. Where this occurs, information may be subject to the laws of the country in which it is processed or stored.

School and Organisation Information

Many EMP purchases are made on behalf of schools and educational organisations.

We may use information provided during an order, including school name and contact details, to correctly associate an order with a school or organisation and to administer access to EMP resources and services purchased by that organisation.

Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how the website is used, maintain security and improve our services.

Some cookies are necessary for the operation of our online store. Other cookies or technologies may be used for analytics or marketing where permitted.

You can manage cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website.

Marketing Communications

Where you have consented, or where otherwise permitted by law, we may send you information about EMP products, resources, professional learning or other relevant services.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

Service communications relating to an existing order, account or service are not marketing communications and may still be sent where necessary.

How We Protect Your Information

EMP takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Access and Correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

There may be circumstances where we are permitted or required by law to refuse access. If this occurs, we will explain the reason where appropriate.

Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining customer and school records, providing services and meeting our legal, accounting and regulatory obligations.

When information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it where appropriate.

Privacy Enquiries and Complaints

If you have a question or concern about how EMP handles your personal information, please contact us.

We will review privacy concerns and endeavour to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or practices.

The current version will be published on our website with the date it was last updated.

Contact Us

Explicit Mathematics Program Pty Ltd
ACN 675 579 503
Level 1, 15 Lake Street
Varsity Lakes QLD 4227
Australia

Email: support@empschools.com