Shipping Policy

Last updated: 13 September 2026

Explicit Mathematics Program (EMP) delivers printed educational resources to schools, organisations and customers throughout Australia.

Order Processing and Dispatch

Orders are processed and dispatched as promptly as possible following receipt of payment or confirmation of approved payment arrangements.

During particularly busy periods, including the beginning of the school year, processing and dispatch times may be longer than usual.

If an item is temporarily unavailable or there is an issue that is likely to significantly delay your order, we will contact you using the details provided with your order.

Shipping Charges

Shipping and handling charges are calculated based on the products and quantities ordered and the delivery location.

Any applicable shipping charges will be displayed during checkout or otherwise confirmed before your order is finalised.

Delivery

Orders are delivered using EMP's nominated freight and delivery providers.

Delivery times are estimates only and may vary depending on the delivery location, order size, carrier availability and circumstances outside EMP's reasonable control.

Regional and remote locations may require additional delivery time.

Once an order has been dispatched, delivery may be subject to the operating conditions and schedules of the relevant freight provider.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

For school deliveries, please provide sufficient information for the carrier to successfully deliver the order, including the correct school name and delivery address.

If an order is returned to EMP or requires redelivery because incorrect or incomplete delivery information was provided, additional freight charges may apply.

Checking Your Delivery

We recommend checking your delivery when it arrives to ensure that the correct products and quantities have been received and that there is no obvious damage.

If your order appears to be damaged, incomplete or incorrect, please contact EMP as soon as reasonably possible at support@empschools.com.

Please include your order number and details of the issue. Photographs may also be requested where products or cartons have been damaged during delivery.

Damaged or Missing Products

If products are damaged in transit, missing from your delivery, or EMP has supplied an incorrect product or quantity, please contact us so that we can investigate and arrange an appropriate resolution.

Please retain the affected products and packaging until we have advised you whether they are required for assessment or return.

Our Shipping Policy should be read together with our Returns and Refund Policy. Nothing in this policy limits your rights under the Australian Consumer Law.

Split Deliveries

In some circumstances, an order may be dispatched in more than one shipment due to product availability, order size or operational requirements.

Where appropriate, EMP will advise you if your order is being supplied in separate deliveries.

International Orders

Unless otherwise agreed with EMP, shipping arrangements and charges displayed through our Australian online store apply to Australian delivery addresses.

For international orders or enquiries, please contact EMP before placing your order so that availability, freight and delivery arrangements can be confirmed.

Contact Us

For shipping and delivery enquiries, please contact:

Explicit Mathematics Program Pty Ltd
ACN 675 579 503
Level 1, 15 Lake Street
Varsity Lakes QLD 4227
Australia

Email: support@empschools.com